Sovos ShipCompliant Account Connection Instructions

To connect your Sovos ShipCompliant account to Corksy, we will need the username and password of a Web Service User.

We will need you to log in to your Sovos ShipCompliant account and retrieve this information. I've provided the instructions on how to retrieve these items here:

1. Log in to your Sovos account: Sovos ShipCompliant

2. Navigate to User Settings:

   • Click on Settings > Users.

3. Add a new user:

   • Click "Add user".

   • Set Role Type to "Web Service User".

4. Retrieve credentials:

   • Note the username and password of the newly created Web Service User.

5. Log in to your Corksy admin account:

   • Go to Settings > Shipping Compliance tab.

   • Select Sovos.

   • Enter the username and password of the created Web Service User.

   • Save.

Fulfillment location and status for shipping and pickup orders

In Settings → Shipping & Tax Compliance → SOVOS, four settings control how Corksy sends orders to SOVOS. Shipping orders and pickup orders each have their own pair.

• Shipping Fulfillment Location: the fulfillment house SOVOS should show for shipping orders.

• Pickup Fulfillment Location: the location SOVOS should show for pickup orders, for example In-house.

• Shipping status and Pickup Status: when Corksy sends each kind of order to SOVOS.

  • Payment Accepted (default): as soon as payment is accepted. Use this if you use SOVOS for compliance.

  • Sent to Fulfillment: only when the order moves to Sent to Fulfillment in Corksy. Use this if SOVOS feeds your fulfillment house.

Click Save after making changes. They apply to orders created after you save; orders already processed aren't affected.