Do you use another 3rd party partner to fulfill and ship your orders? Meaning that you do not ship these packages yourself.
Follow the steps here:
- Find the unfulfilled order you need to fulfill in your Orders Tab
- Click the "Edit" button
- Forward the order to your 3rd party fulfillment partner
- Once the 3rd party fulfillment partner providers a tracking number, return to the order
- Choose "Fulfill Item"
- Enter the tracking number and shipping carrier. Corksy will automatically contact your customer with the tracking information and details about the order delivery date.
- The status of the order will change from "unfulfilled" to "fulfilled"