As a part of Corksy's services, we send a handful of email notifications to you and your customers, depending on different actions taken on the site. These email notification are automatic and does not require additional setup on your end.
Please reference the list below to see the emails sent directly to your customers. At this time, these notifications are not customizable.
The notifications referenced in this article are specific to ecommerce orders.
To see an extensive list of all notifications, please visit the link here. To see the admin ecommerce emails, please visit the article here.
In this article:
- Ecommerce email notifications to Customers
- What are the email triggers
- What is the email subject line
- What is the email copy
New account creation
Trigger: Send after the customer creates an account for the first time
Subject: Welcome to {store_name}! Setup your password
Order canceled - Pickup Orders
Trigger: Send to customer after customer or winery cancels their ecommerce pickup orders
Subject:
Order canceled - Shipping Orders
Trigger: Send to the customer after customer or winery cancels their ecommerce pickup orders
Subject:
Order processed - Shipping Orders
Trigger: Customers who purchase an online order and select shipping. Send this email after the credit card is successfully charged and order passes shipcompliant.
Subject: Thank you for shopping with {store_name}!
Order processed - Pickup Orders
Trigger: Customers who purchase an online order and select pickup. Send this email after the credit card is successfully charged and order passes shipcompliant
Subject: Thank you for shopping with {store_name}!
Order fulfilled - Pickup Orders
Trigger: Send after the winery changes the status of a pickup order from unfulfilled to fulfilled
Subject: {first_name}, thanks for stopping by!
Order fulfilled - Shipping Orders
Trigger: Send after the winery changes the status of a shipping order from unfulfilled to fulfilled OR when the tracking details are purchased through Corksy
Subject: Your order is on its way!
