Wine Club Processing Errors: What Each Message Means

Last updated: October 19, 2026

When you close and process a wine club package, any orders that don't go through move to the Errors tab. To see them, open the package, go to the Members tab and filter to Errors. Each failed order shows a reason. This article explains what each reason means and what to do about it.

The errors fall into a few groups:

Inventory errors happen in Corksy before the card is charged. You fix them in your settings, and the member doesn't need to do anything.
Payment declines come from the member's bank or card network, not from Corksy. Most need the member to update their card or call their bank.
Account errors happen when the member doesn't have an active login for your online store. The order can process once their account is set up.

Inventory errors

Not in Inventory

What it means: Corksy couldn't find enough stock for one or more wines in the order at the location that order is fulfilled from. Inventory is tracked per location, so a wine can have plenty of stock overall and still show this error if that location has 0 bottles.

Why it happens:

The Wine Club Pickup or Shipping location under Settings → Inventory Locations → Fulfillment Rules has no stock for those wines. For example, the inventory was added to the Warehouse, but wine club pickup is set to the Tasting Room.
The member has their own pickup location saved on their membership. A location on the membership takes priority over the Fulfillment Rules default. This is why some orders in a package fail while others process.
The wine isn't stocked at that location at all. It needs a quantity entered for that specific location, not only a total.

How to fix it:

Note which wines are in the failed orders, and whether they are pickup or shipping orders.
Check the Wine Club locations under Settings → Inventory Locations → Fulfillment Rules. For pickup orders, also open the member's membership (Clubs → Memberships → Actions → View) and check their pickup location.
Add inventory at that location under Products → Inventory, or transfer bottles there from another location. Make sure there's enough for every order in the package that needs that wine. Or change the Wine Club Fulfillment Rule, or the member's pickup location, to a location that already has the stock.
Go back to the package and process those orders again. You don't change the status by hand. The orders leave Errors once they process successfully.

Still seeing "Not in Inventory" after adding stock? The stock almost always went to a different location than the one the order uses. Check the member's own pickup location first.

Avoid it next time:

Before closing a package, check that every wine in it has enough inventory at the Wine Club Pickup and Shipping locations. Many wineries set aside bottles in a dedicated wine club location before processing.
Set a Wine Club Minimum Quantity alert under Settings → Inventory Locations → Inventory Settings.

Wine club orders deduct inventory only when the card is charged successfully, but the check for available inventory still happens when the order is processed.

Account errors

Member's name is red: Required Information, Account

What it means: in the package, the member's name shows in red, and hovering over it shows Required Information with Account. The member doesn't have an active login for your online store, so their order can't be processed until they do. If the tooltip shows Shipping address instead, the membership has no shipping address; see Wine Club Packages: Red Name Warning (Missing Shipping Address). If it shows Payment method, the membership has no card: open it from Clubs → Memberships → Actions → View and click Set Payment Method.

How to fix it:

If the member had a login before, for example under an older email address, go to your website, click Forgot password and enter the email on their membership. Once the password is reset, process the order again.
If they've never had a login, complete the account sign-up on your website with the same email address as their membership, then process the order again.

Payment declines

These messages come straight from the member's bank or card network. Corksy and the payment processor don't get any more detail than the message itself. When a bank declines without saying why, only the member can find out, by calling the bank.

Once a member updates their card, their order moves to the Ready to Reprocess tab so you can run it again. See How to Notify Wine Club Members of Failed Payments & Reprocess Orders.

The member needs to add a new card

These cards will not go through no matter how many times you retry. Don't keep rerunning them, because banks can penalize repeated attempts on a dead card. Ask the member to add a new card.

Message	What it means	What to do
Account Closed	The bank account behind the card is closed.	Member adds a new card.
Expired Card	The expiration date on file has passed.	Member updates the card or adds a new one.
E136 – Card token expired	The saved card on file has expired and can no longer be charged. This is common with cards brought over from a previous system.	Member adds a new card.
Invalid Card	The card number on file isn't valid. The card may have been reissued, or the number was entered incorrectly.	Member adds a new card.
Pick up card	The bank has flagged the card as lost, stolen or compromised.	Member adds a new card.
Card Not Active	The card was never activated.	Member activates the card, then you retry.

The bank declined it, but a retry may work

These are usually temporary, or the member can clear them with one call to their bank.

Message	What it means	What to do
Do Not Honor	The bank declined the charge without giving a reason. It's often triggered by the bank's own risk rules.	Retry after a few days. If it fails again, the member should call their bank.
Not Sufficient Funds	There isn't enough balance or available credit.	Retry in a few days, or the member uses another card.
Suspected Fraud	The bank's fraud rules flagged the charge. This isn't an accusation against the member.	Member confirms the charge with their bank, then you retry.
Blocked, First Use from New Cardholder	The bank blocked the first charge on a new card, or a new merchant, as a security step. The card may not be activated yet.	Member activates the card or approves the charge with their bank, then you retry.
Restricted Card	The card has a restriction, for example by region, merchant type or account.	Member calls their bank or adds a new card.
Transaction Not Supported / Blocked by Issuer / TRAN NOT ALLOWED / Exceeds Limit	The bank doesn't allow this type of charge, or this amount, on the card.	Member calls their bank or adds a new card.

Card details need re-entering

Message	What it means	What to do
CVV validation error / Invalid CAM/CVV	The bank's security code check failed.	Member re-enters the card with the correct security code.
Address validation error	The billing ZIP code didn't match the bank's records.	Member updates the billing address on the card, then you retry.

For a full list of card response codes, see Credit and Debit Card Error Messages.

Seeing something not listed here?

Message us from the chat in your Admin Portal with the package name, the member's name and the exact error message, and we'll pass it to the team.