Notifications
Last updated: October 1, 2026
On this page:
Enabling or Disabling Notifications
You can enable or disable any of the available notifications in your Corksy admin portal.
From your Corksy admin portal, go to Settings → Notifications.
Use the toggles to enable or disable specific notifications based on your needs.
Customizing Individual Notifications
From Settings → Notifications, click a notification’s name to edit its store logo, banner, subject line, body content, and footer. For the full walkthrough — and the correct merge-tag syntax to use — see Customizing Wine Club Email Notifications (the same editor applies to eCommerce and reservation notifications).
Notification Reference
These emails send automatically based on actions on your site — no extra setup required. Notifications go to your customers and/or your winery (admin) depending on the event.
Order notifications
Order Placed — customer selects shipping and the card is successfully charged. Sends after the compliance check passes (quarantine-order handling applies).
Pickup Order Placed — customer selects pickup and the card is successfully charged. Sends after the compliance check passes.
POS Order — a POS pickup order is placed with no shipping information (POS pickup orders only).
POS Split Order — a POS order is placed with the Split Order option selected.
Ship through POS — a POS shipping order is placed with a customer on file or an email provided at checkout.
Edit Order — an order is edited (item added, refund, address update, etc.).
Order Cancel — a shipping order is refunded.
Pickup Order Cancel — a pickup order is refunded.
Fulfillment notifications
Order Fulfilled via External Postage — winery fulfills an order by manually adding a carrier and tracking number (outside the FedEx/UPS/GLS integration).
Order Fulfilled via Direct Carrier Postage — winery changes a shipping order from Unfulfilled → Fulfilled, or tracking is purchased through Corksy.
Order Fulfilled via Store Pickup — winery changes a pickup order from Unfulfilled → Fulfilled. Applies to online, manual, and wine club pickup orders; POS pickup orders are marked fulfilled automatically.
Customer account notifications
Customer Sign Up — customer tries to log in without an existing account, or is created manually in the admin portal (website/admin only).
POS Welcome — a new customer is created on the POS (used instead of Customer Sign Up for POS-created customers).
Wine club notifications
Club Membership Join — after any wine club signup, online or manually added.
Club Membership Cancelled — winery cancels a member.
Club Membership Paused — a membership is paused.
Club Membership Resumed — a membership is resumed.
Club Membership Switched — a customer or winery changes a member’s wine club type.
Club Package Opened (Customer Choice) — winery clicks OPEN on a Customer Choice package, making it visible to members. Triggered by clicking OPEN, not when the package is drafted.
Club Selection Reminder — sent to members 48 hours after the winery clicks OPEN on the package.
Club Selection Confirmation (Customer Choice) — sent once a member makes their selections. Members can update selections as often as needed until the order is processed.
Winemaker Choice Package Opened — winery clicks OPEN on a Winemaker’s Choice package; sends to pickup and shipping customers.
Subject lines and copy for wine club emails: Wine Club Email Notifications – Admin and – Customer.
Reservation & wine tasting notifications
Wine Tasting Booking — sent when a reservation is booked and the card is charged.
Wine Tasting Cancel — sent when the winery or customer cancels a reservation.
Details: Event & Wine Tasting Email Notifications – Admin and – Customer.
Other notifications
Forgot Password and Password Reset Confirmation (customer and admin versions).
Inventory Alert — low-stock alerts (wine club, product subscription, and general product variants).
Product Review — review request sent to a customer after an order.
Product Subscription — Join, Order Shipped, and Cancel emails for product subscriptions.
Notification Events on a Customer Profile
When viewing a customer’s profile in Corksy, you’ll see a Notification Events section that logs emails sent to that customer.
What’s included: only transactional emails sent directly by Corksy — order confirmations, wine club package notifications, reservation confirmations, and password resets.
What’s NOT included: bulk marketing emails sent from the Corksy platform, and emails sent through third-party marketing platforms (Klaviyo, Mailchimp, etc.). If a customer says they didn’t receive a marketing or bulk email, check your external marketing platform — the log only records Corksy-triggered transactional emails.