As a part of Corksy's services, we send a handful of email notifications to you and your customers, depending on different actions taken on the site. These email notification are automatic and does not require additional setup on your end.
Please reference the list below to see the emails sent to the admin (your winery). At this time, these notifications are not customizable.
The notifications referenced in this article are specific to ecommerce orders.
To see an extensive list of all notifications, please visit the link here. To see the customer-facing ecommerce emails, please visit the article here.
In this article:
- Ecommerce email notifications to Customers
- What are the email triggers
- What is the email subject line
- What is the email copy
New account creation
Trigger: Send after the customer creates an account for the first time
Subject:
Order processed - Shipping Orders
Trigger: Send after the winery closes and fulfills the order AKA card is charged. Do not send if the credit card fails. Do not send if shipcompliant fails. Send to the winery only from customers who choose shipping for orders.
Subject: You've received an order through Corksy!
Order processed - Pickup Orders
Trigger: Send after the winery closes and fulfills the order AKA card is charged. Do not send if the credit card fails. Do not send if shipcompliant fails. Send to the winery only from customers who choose pickup for orders.
Subject: You've received an order through Corksy!
Order fulfilled - Pickup Orders
Trigger: Send after the winery changes the fulfillment type from unfulfilled to fulfilled AKA the package was picked up in store. Send to the winery from customers who only choose pickup for orders.
Subject: You’ve fulfilled a pickup order through Corksy!
Order fulfilled - Shipping Orders
Trigger: Send after the winery changes the fulfillment type from unfulfilled to fulfilled AKA the tracking details have been entered into Corksy. Send to the winery from customers who only choose shipping for orders.
Subject: You’ve fulfilled an order through Corksy!
Order canceled - Pickup Orders
Trigger: Send to winery after customer or winery cancels their ecommerce pickup orders
Subject:
Order canceled - Shipping Orders
Trigger: Send to the winery after customer or winery cancels their ecommerce pickup orders
Subject: