Booking Timeslots in Reservations V2

Last updated: October 12, 2026

An Active experience needs timeslots before guests can book it. Timeslots set the dates, times and capacity.

If the experience has Online Store ticked, guests can book these times as soon as you save them, on any public page of your website that has the Reservations V2 widget. While you're testing, keep the widget on a page that's hidden from your navigation.

Create timeslots

  1. Go to Reservation v2 > Booking Timeslots and click + Booking Availability. The Add Experience Timeslot page opens.
  2. Under SKU Configuration, choose the experience from the Select a Reservation SKU drop-down. (Only Active experiences appear here. If yours is missing, check that it isn't still in Draft.)
  3. Select the Location and, optionally, a Sub-Location.
  4. Under Time Periods, enter the Date, Start Time and Capacity. The End Time fills in from the experience's duration.
  5. To add more start times in one go (for example 11:00, 12:00, 1:00 and 2:00), click + Add Timeslot next to the timeslot count, above Time Periods, once for each extra time.
  6. Under Recurrence Pattern, choose One-Time Timeslot or Reoccurring Timeslot. For a recurring schedule, set how often it repeats, the days of the week and when it ends, then click Done.
  7. Optionally add hosts under Event Associates with Add Associate. Hosts must be POS users switched on under Reservation Settings > Tour Guides.
  8. Check the Live Preview panel on the right and the Scheduling Conflicts section.
  9. Click Add Timeslot at the top right to save. It stays greyed out until every required field is filled in, and Live Preview shows Complete all fields until then.

If Complete all fields still shows after you've filled everything in, select a Sub-Location and try again.

Recurring vs one-time

Reoccurring Timeslot is for your regular schedule. You can repeat daily, weekly or monthly, pick days of the week, and end the series on a date, after a number of occurrences, or never.

One-Time Timeslot is for special events: concerts, release parties, winemaker dinners, workshops.

Keep recurring schedules long enough. Guests can only book dates that have timeslots. If your series ends soon, your advance booking window is effectively cut short.

Conflict warnings

Corksy warns you when a new timeslot overlaps an existing one in the same sublocation. The builder also shows a guest-facing preview so you can see how availability will look online.

Changing or removing timeslots

  • A timeslot can only be cancelled when it has no bookings. Move or cancel the reservations first.
  • Deleted timeslots no longer show in Daily Reservations.
  • To change capacity for a single day, use View Daily Reservations (see Running the Day: Reservations V2 Daily Reservations).

"Why does a time show as Sold Out?"

Check, in this order:

  1. Is the date outside the experience's advance booking window?
  2. Is the slot past the booking cutoff?
  3. Is there a blackout on that date?
  4. Is the slot at capacity?