Reservations V2 Emails and Notifications
Last updated: October 1, 2026
Which templates does Reservations V2 use?
Go to Settings > Notifications. You'll see two reservation groups:
| Group | Templates | Used by |
|---|---|---|
| Reservation v2 | Placed, Edited, Cancelled | Reservations V2 (edit these) |
| Reservation | Reservation, Reminder, Thank You, Cancel | The original Reservations tool (v1) |
Customize the Reservation v2 templates for Reservations V2 bookings. If you still take bookings in the original tool, keep its templates up to date too.
What guests receive
- Placed: sent when a booking is completed, with the reservation number, date, time, location, tickets and add-ons.
- Edited: the template for changes your staff make to a booking.
- Cancelled: sent when the booking is cancelled.
Reservations V2 doesn't send reminder emails or text messages. The Reminder template in the Reservation group belongs to the original tool and isn't used for Reservations V2 bookings.
Staff alerts for new bookings
Reservations V2 does not email your team when a guest books online. Keep an eye on View Daily Reservations and View All Reservations.
Emails not arriving?
- Ask the guest to check spam and promotions folders.
- Company and hotel inboxes sometimes filter automated emails even after they are delivered.
- Check the guest's email address on the reservation for typos.