Overview
Order notes let you and your team record internal details about a specific order — things like special handling instructions, customer requests, or context about a refund or replacement. Notes are visible only to your team and are not shared with the customer.
Adding a Note to an Order
Go to Orders in the left navigation.
Click the order you want to add a note to.
Scroll down to the Notes section on the order detail page.
Click Add Note.
Type your note in the text field.
Click Save to record it.
Editing a Note
Open the order and scroll to the Notes section.
Click the pencil (edit) icon next to the note you want to change.
Update the text as needed.
Click Save to apply your changes.
Deleting a Note
Open the order and scroll to the Notes section.
Click the trash (delete) icon next to the note.
Confirm the deletion when prompted.
⚠️ Note: Deleted notes cannot be recovered. Only delete a note if you're sure it's no longer needed.
Things to Know
Notes are internal only — customers will never see them.
Multiple notes can be added to the same order.
Notes do not affect order processing, fulfillment, or payment.