Overview
Whether you can change a pickup order to a shipping order depends on how the order was placed. Admin portal orders (eCommerce, manual, wine club) are editable; POS orders are not.
Changing a Pickup Order to Shipping (Admin Portal Orders)
This applies to eCommerce, manual, and wine club orders placed through the admin portal.
Go to Admin Portal → Orders
Find and open the order
Click the three-dot menu (⋮) in the upper right corner of the order
Select Change Inventory Location
Choose the new delivery location (e.g., a shipping address or warehouse)
Click Save
After saving, the order will reflect the updated delivery method and inventory location.
POS Orders: Not Editable
POS orders cannot be changed from pickup to shipping after the transaction is completed. POS orders are not eligible for order edits, including delivery method changes — there is no workaround for this limitation in the current version of Corksy.
If a customer needs their POS pickup order shipped instead, options are:
Place a new order for the customer with the correct shipping method
Process the fulfillment manually outside of Corksy and update tracking accordingly
How to Tell Which Order Type You Have
POS order: Shows "Point of Sale" as the order source in the order details. These cannot be edited.
eCommerce order: Placed by a customer online. Editable via the three-dot menu.
Manual order: Created by staff in the admin portal. Editable via the three-dot menu.
Wine club order: Generated during a wine club package run. Editable via the three-dot menu.