Overview
If a product isn't showing up on your online store or customers can't add it to their cart, it's usually one of a handful of causes. Work through this checklist top to bottom — the most common issues are at the top.
Step 1: Check Product Status
The product must be Active (not Draft or Archived) to appear on any sales channel.
Go to Products in your Corksy admin.
Find the product and check its status. If it says Draft or Archived, it won't show anywhere.
To activate it, open the product and change the status to Active, then save.
Step 2: Check Sales Channel Assignment
A product must be explicitly enabled for the sales channel where you want it to appear. Being Active is not enough — it also needs to be assigned to the right channel.
Online Store / eCommerce: Confirm the product is enabled for your eCommerce channel.
Wine Club: If it should appear as a wine club product or allocation, confirm it's enabled for that channel.
POS: Confirm it's enabled for Point of Sale if staff need to add it at the register.
A product can be active but only assigned to POS — in that case it won't appear on your public shop. Check each channel separately.
Step 3: Check Inventory
A product with zero inventory will show as sold out or be hidden entirely depending on your store settings.
Open the product and check its inventory count.
Check by location. Inventory is tracked per location. Make sure the product has stock at the location assigned to your online store — total inventory across all locations can look fine while the relevant location is at zero.
If inventory tracking is turned off for this product, this step doesn't apply — confirm that setting is intentional.
Step 4: Check Product Visibility / Collections
Even if a product is active and on the right channel, it may not be surfaced if it isn't in the right collection or category.
Confirm the product is assigned to at least one collection or category that appears on your shop.
If your shop uses featured products or manual curation, the product may need to be added to those manually.
Step 5: For Bundles — Check Bundle-Specific Settings
Bundles have additional inventory settings beyond what regular products have.
Confirm the bundle's Available Quantity is greater than zero. This is separate from component SKU inventory.
If Auto-Restock is enabled, the bundle is limited by the lowest-stocked component SKU. Check that all components have inventory at the relevant location.
See How Bundle Inventory Works for a full diagnostic.
Step 6: Check for Age Verification or Compliance Restrictions
If your store sells alcohol with compliance rules enabled, certain products may be restricted from shipping to specific states or require age verification that could block checkout.
Confirm the product's compliance settings are configured correctly.
If customers in a specific state can't check out, check whether that state is covered by your shipping rates and compliance configuration.
Step 7: Check Product Weight (for Shippable Products)
If customers can reach a product page but can't complete checkout because no shipping rates appear, the product may be missing a weight.
Open the product and confirm a weight is entered.
Shipping rates are typically calculated by weight or quantity — a product with no weight set may return no applicable rates.
See Why Customers Can't Check Out: Diagnosing Missing Shipping Rates for a full walkthrough.
Quick Checklist Summary
☐ Product status is Active (not Draft or Archived)
☐ Product is assigned to the correct sales channel(s)
☐ Inventory is greater than zero at the location used by the online store
☐ Product is in a collection or category that's visible on the shop
☐ (Bundles only) Bundle Available Quantity > 0; all components have inventory
☐ Compliance/shipping restrictions aren't blocking the relevant customers or states
☐ Product has a weight entered (if shipping is required)
If you've checked all of the above and the product is still not appearing or can't be purchased, contact Corksy support with the product name and a description of what customers see.