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Admin email notifications for:
Wine club
Ecommerce orders
Event and wine tasting reservations
Other notifications
Customer email notifications for:
Wine club
Ecommerce orders
Event and wine tasting reservations
Other notifications
What are the email triggers for each
Admin notifications
Wine Club
New wine club signup
Wineries get this notification after online signups and manual signups
Canceled wine club notification
Send after the winery cancels a wine club member
Switched wine club notification
Send after a customer or winery changes a wine club type for a customer
Order processed - Shipping Orders - Winemakers Choice and Customers Choice
Send after the winery closes and fulfills the order AKA card is charged. Do not send if the credit card fails. Do not send if shipcompliant fails. Send to the winery only from customers who choose shipping for orders.
Order processed - Pickup Orders - Winemakers Choice and Customers Choice
Send after the winery closes and fulfills the order AKA card is charged. Do not send if the credit card fails. Do not send if shipcompliant fails. Send to the winery only from customers who choose pickup for orders.
Order fulfilled - Pickup Orders - Winemakers Choice and Customers Choice
Send after the winery changes the fulfillment type from unfulfilled to fulfilled AKA the package was picked up in store. Send to the winery from customers who only choose pickup for orders.
Order fulfilled - Shipping Orders - Winemakers Choice and Customers Choice
Send after the winery changes the fulfillment type from unfulfilled to fulfilled AKA the tracking details have been entered into Corksy. Send to the winery from customers who only choose shipping for orders.
Ecommerce Orders
New account creation
Send after the customer creates an account for the first time
Order processed - Shipping Orders
Send after the winery closes and fulfills the order AKA card is charged. Do not send if the credit card fails. Do not send if shipcompliant fails. Send to the winery only from customers who choose shipping for orders.
Order processed - Pickup Orders
Send after the winery closes and fulfills the order AKA card is charged. Do not send if the credit card fails. Do not send if shipcompliant fails. Send to the winery only from customers who choose pickup for orders.
Order fulfilled - Pickup Orders
Send after the winery changes the fulfillment type from unfulfilled to fulfilled AKA the package was picked up in store. Send to the winery from customers who only choose pickup for orders.
Order fulfilled - Shipping Orders
Send after the winery changes the fulfillment type from unfulfilled to fulfilled AKA the tracking details have been entered into Corksy. Send to the winery from customers who only choose shipping for orders.
Order canceled - Pickup orders
Send to winery after customer or winery cancels their ecommerce pickup orders
Order canceled - Shipping orders
Send to the winery after customer or winery cancels their ecommerce pickup orders
Event and wine tasting reservations
Online reservation confirmation
Send to the winery after the winery or customer books a reservation and the card is successfully charged
Reservation canceled
Send after the winery or customer cancels a reservation
Other Notifications
Forgot password
Password reset confirmation
Inventory alert
Customer-facing notifications
Wine Club
New wine club signup
Customer gets this notification after online wine club signups and manual signups
Switched wine club
Send after a customer or winery changes a wine club type for a customer
Canceled wine club notification
Send after the winery cancels a wine club member
Winemakers Choice Package is open
Send to the customer after the winery hits the OPEN wine club button. Send to customers who choose pickup or shipping for orders.
Customer Choice Package is open
Send to the customer after the winery hits the OPEN wine club button. Send to customers who choose pickup or shipping for orders.
Customer Choice Package - Reminder to customize wines
Sends 1 week after the winery clicks OPEN package. Send only if the customer still needs to customize their wine selection. Sends to the customer from those who choose pickup or shipping for orders.
Winemakers Choice and Customer Choice Package - Order processed - Shipping orders
Send after the winery closes and fulfills the order AKA card is charged. Do not send if the credit card fails. Do not send if shipcompliant fails. Send to customers who choose only shipping for orders.
Winemakers Choice and Customer Choice Package - Order processed - Pickup orders
Send after the winery closes and fulfills the order AKA card is charged. Do not send if the credit card fails. Do not send if shipcompliant fails. Send to customers who choose only pickup for orders.
Winemakers Choice and Customer Choice Package - Order fulfilled - Pickup orders
Send after the winery changes the Fulfillment status from unfulfilled to fulfilled. Send to customers who choose only pickup for orders.
Winemakers Choice and Customer Choice Package - Order fulfilled - Shipping orders
Send after the winery adds the tracking details to the order AKA when the Fulfillment status is changed from unfulfilled to fulfilled. Send to customers who choose only shipping for orders.
Ecommerce Orders
New account creation
Send after the customer tries to login and doesn't have an account
Order processed - Pickup orders
Customers who purchase an online order and select pickup. Send this email after the credit card is successfully charged and order passes shipcompliant
Order processed - Shipping orders
Customers who purchase an online order and select shipping. Send this email after the credit card is successfully charged and order passes shipcompliant.
Order fulfilled - Pickup orders
Send after the winery changes the status of a pickup order from unfulfilled to fulfilled
Order fulfilled - Shipping orders
Send after the winery changes the status of a shipping order from unfulfilled to fulfilled OR when the tracking details are purchased through Corksy
Order canceled - Pickup orders
Customers who cancel their ecommerce pickup orders
Order canceled - Shipping orders
Customers who cancel their ecommerce shipping orders
Event and wine tasting reservations
Online reservation confirmation
Send when the customer successfully books a reservation online and the card is charged
Reservation canceled
Send when the customer or winery cancels the reservation
Reservation reminder
Thank you for coming
Other notifications
Forgot password
Password reset confirmation