What Does the Red Name Mean?
When you open a wine club package and see a member's name displayed in red, it means that member does not have a shipping address set on their club membership. The package cannot be processed for that member until a shipping address is added.
⚠️ Important: A shipping address on the customer's profile is not the same as a shipping address on their membership. These are managed separately. Updating the address on the customer profile will not clear the red warning — you must add the address directly on the membership.
How to Fix It
Go to Wine Clubs in the left navigation and select the relevant club.
Find the member with the red name and click to open their membership record (not their customer profile).
Scroll to the Shipping Address section.
Click Edit and enter or select the correct shipping address.
Save your changes.
Return to the package — the member's name should now appear in black and the package can proceed.
Why Are These Addresses Separate?
Members can have multiple club memberships, and each membership can ship to a different address. For example, a member might ship their red wine club to their home but their white wine club to a vacation property. Because of this, Corksy requires a shipping address to be set at the membership level rather than pulling it automatically from the customer profile.
When a new membership is created, the member's default address from their customer profile is typically populated automatically. The red warning appears when no address was mapped at the time the membership was created — for example, if the member was added before they had a saved address on file.
Frequently Asked Questions
The customer has an address on their profile — why is the name still red?
The membership shipping address and the customer profile address are stored separately. You need to open the membership record and add the address there specifically. See the steps above.
Can I update the address in bulk?
Not currently. Shipping addresses on memberships must be updated individually.
What if the address looks correct but the name is still red?
Try removing and re-entering the address on the membership record, then save. If the issue persists, contact Corksy support.
Will fixing the address affect previous packages?
No. Updating the membership address only affects future packages. It will not retroactively update any packages that have already been processed or shipped.