Can’t log into the Corksy Admin Portal, or tried Forgot password and got “account not found”? Here’s what’s happening and how to get back in.
The key thing to know: the admin “Forgot password” link only works for your winery’s primary account holder (the person who originally set up Corksy). If you’re any other admin user, entering your email returns “account not found” — that’s expected, and it means you can’t reset your own password.
If you’re the primary account holder
Use the Forgot password link on the Admin Portal login page and follow the reset email. If it doesn’t work, email [email protected] — support will verify your identity before resetting the primary account.
If you’re any other admin user
You can’t reset your own admin password. To get back in:
Contact your winery’s Corksy account holder — the person who set up Corksy (usually the Store Contact Email under Settings → Store Information).
Ask them to reset your password: Settings → Admin Users → open your user → set a new password → save.
They share the new password with you, and you log in and change it if you like.
Don’t see Settings → Admin Users? That menu only appears for roles with user-management permission — so if it’s missing, you’re not the person who can do the reset. The account holder needs to. If the account holder is unavailable or also locked out, email [email protected] with your winery name and the admin email you’re trying to use.
Related: Updating Passwords (POS and customer logins too). Note that POS logins and customer/website logins are separate from the Admin Portal.