Orders Overview

You can create, manage, and edit all orders from the Orders page in your Corksy navigation menu. View and manage orders at every stage: All, Fulfilled, Unfulfilled, Paid, Unpaid, Open, and Closed.

In this section:

• Create an order

• Order fulfillment

• Editing orders in the admin portal

• Order editing restrictions and how to issue a refund

• Printing labels, packing slips and invoices

What's on the Orders page

The Orders page lists every order created through Corksy, completed and draft. The controls across the top are:

• Search bar — search by order number, customer name, email address and more. The list below refreshes as you type.

• Filters — narrow the list down. You can apply one or several at once; the full set is documented below.

• Sort — click the arrow next to a sortable column heading to sort ascending or descending.

• Create a new order — starts the order creation process.

• Export filtered orders — downloads the orders matching your current filters to CSV.

• Page navigation — move to the next or previous page, or jump to a specific page.

• Support chat — ask a question at any time; you'll get an answer or be connected to a support representative.

Order columns

Each row previews an order. Columns marked * are sortable.

• Order Number * — the number assigned to the order when it was created. Note that orders migrated from a previous platform keep their original numbers, so the list won't always run in a strict unbroken sequence.

• Date * — the date the order was created.

• Customer — first and last name of the bill-to customer.

• Total * — the order total, including tips.

• Items — how many SKUs are in the order.

• Delivery Type * — whether the order is shipping or being picked up.

• Order Type — set by the system: E-commerce, Wine Club, Manual Order, or POS.

• Payment Status * — Paid, Unpaid, Failed, Partially Paid, Refunded, or Partially Refunded.

• Fulfillment Status * — Fulfilled, Unfulfilled, Restock, Partially Fulfilled, or Ready to Fulfill.

• Actions — opens the order.

Filters

Available filters for narrowing the order list:

• Payment Status — Paid, Unpaid, Failed, Partially Paid, Refunded, Partially Refunded

• Fulfillment Status — Fulfilled, Unfulfilled, Restock, Partially Fulfilled, Ready to Fulfill

• Delivery Status — Pickup or Delivery

• Order Type — E-commerce, Wine Club, Manual Order, POS

• Ship to State — the states represented in the current order list

• Fulfillment Location — the fulfillment locations set up on your account

• Future Ship Date — a specific date or custom range, showing orders scheduled to ship then

• Date Range — a custom range, showing orders created during that period