Overview
Corksy has two separate types of staff user accounts: Admin Users and POS Users. Both are created and managed from the admin portal, but they serve different purposes and log in differently. Understanding the distinction helps you set up the right type of access for each person on your team.
At a Glance
Admin Users | POS Users | |
What it's for | Managing your winery's back-office operations | Processing sales and running the POS terminal |
How they log in | Email + password at admin.corksy.io | 4-digit PIN on the POS terminal or POS app |
Access controls | Role-based permissions (customizable) | PIN-based, with specific permissions such as price override grantable to individual users |
Where to manage them | Settings → Admin Users | Settings → Point of Sale → POS Users |
Admin Users
Admin users log into the Corksy back office at admin.corksy.io using an email address and password. They can access things like orders, wine club management, customers, reporting, website editing, and settings — depending on what permissions their role includes.
Admin users are ideal for:
Office staff who manage orders and fulfillment
Wine club managers
Marketing staff who update the website
Anyone who needs to run reports or manage customers
To create an Admin User:
Go to Settings → Admin Users → Users
Click Create User
Enter their name, email address, and password
Assign a Role to control what they can access
Click Save
If you need a role with limited permissions (e.g., website-only access), create the role first under Settings → Admin Users → Roles before adding the user. See Admin User Roles and Permissions for details.
POS Users
POS users log into the POS terminal or POS app using a 4-digit PIN. They don't have an email/password login and cannot access the admin portal. POS users are tasting room staff who process in-person transactions.
POS users are ideal for:
Tasting room staff running sales
Anyone who needs POS-only access without admin portal visibility
To create a POS User:
Go to Settings → Point of Sale → POS Users
Click Create User (or Add User)
Enter their name and assign a 4-digit PIN
Click Save
The user can then log into any POS terminal at your location using their PIN.
POS User Permissions
POS users are not all identical. Certain privileged actions — most notably price override — are controlled by a dedicated permission you can grant to an individual POS user without making them a full POS Admin.
If a staff member is told "Incorrect Pin" when attempting a price override, the PIN is usually fine — that message also appears when the user doesn't have permission for the action. Resetting the PIN or creating a new user won't help; grant the permission instead.
Setting a POS User Inactive
Be deliberate about this one: setting a POS user to inactive currently can't be undone from the admin portal. Once inactive, the record is locked — it can't be edited, reactivated, or deleted.
If you need an inactive POS user restored, contact Corksy support with the user's name and we'll reactivate them. Don't try to recreate the person as a new POS user with the same details — the original username stays reserved by the inactive record, so the duplicate often fails to save.
For staff who'll be back — seasonal or part-time employees — consider leaving the user active rather than deactivating and needing a restore later.
Updating Passwords and PINs
Admin User password: Go to Settings → Admin Users → Users, find the user, and edit their record to update the password. The primary account holder must contact Corksy support to reset their own password.
POS User PIN: Go to Settings → Point of Sale → POS Users, find the user, and edit their record to update the PIN. This cannot be changed from within the POS terminal itself — it must be done from the admin portal.
Can Someone Be Both?
Yes. A staff member can have both an Admin User account (for back-office access) and a POS User record (for in-person sales). These are separate accounts managed in separate places — having one doesn't automatically create the other.