Overview
By default, Corksy blocks checkout when an order fails a compliance check (for example, the destination state doesn't permit shipping, or there's an age verification issue). With the Allow Non-Compliant Orders to Be Paid setting enabled, the order is allowed to process and pay through — but it's held in the Force Compliance queue so staff can review and resolve the issue before fulfilling it.
This is sometimes referred to as "forced compliance," "bypassing compliance," or "quarantine."
Enabling the Setting
Go to Settings → Checkout & Marketing Consent.
Find the Compliance section.
Enable "Allow non-compliant orders to be paid."
Save your changes.
This setting applies to Admin-created orders, Wine Club orders, and eCommerce (online store) orders. It does not apply to POS orders — see the section below for details on POS compliance handling.
Finding the Force Compliance Queue
Non-compliant orders that have been paid are held in the Force Compliance queue.
Go to Admin → Orders.
Look for the Force Compliance section or tab.
Orders here have been paid but are awaiting compliance review before they can be fulfilled.
What Happens After an Order Is Quarantined
Once this setting is enabled, an order that would otherwise be blocked by a compliance error will:
Allow the customer (or admin) to complete payment.
Appear in the Force Compliance queue, flagged for review.
Remain there until a team member resolves the compliance issue and clears it for fulfillment.
The order is paid but should not be fulfilled until the compliance issue is addressed.
Reviewing and Resolving Non-Compliant Orders
Open the Force Compliance queue to see orders awaiting review. The compliance error on each order should indicate the cause — typically one of:
The destination state is restricted or not permitted for direct-to-consumer shipping
An age verification check failed
The ship-to address has an issue flagged by your compliance provider (SOVOS or Avalara)
To resolve a compliance issue directly on an order, edit the order (fix the address, items, or shipping method), then save. Saving triggers a re-validation and recalculates taxes. If the edit resolves the issue, the order will clear compliance and can be fulfilled normally.
For age verification blocks managed in SOVOS, the adjustment (such as bypassing age verification for a specific state) must be made in SOVOS — not in Corksy.
POS Orders and Compliance
The Force Compliance feature is not available at POS. When a POS sale involves a compliance error, it will block the transaction — the order cannot be pushed through to a review queue from the terminal.
If you need to process an order with a compliance issue for an in-person customer, it must be created through the Admin portal (not POS), where the non-compliant setting applies.
Important Notes
Non-compliant orders that are paid but never resolved can create fulfillment and legal risk. Review the Force Compliance queue regularly.
Compliance is checked before taxes are calculated. Every time you edit and save an order, it re-validates compliance and recalculates taxes.
If the compliance failure is due to a state restriction (e.g., you don't have a license to ship there), the order may need to be cancelled rather than fulfilled.