Overview
This article covers common ShipCompliant/SOVOS sync issues:
Orders not appearing in ShipCompliant — usually caused by in-house fulfillment bypassing the integration
Tracking numbers not syncing back to Corksy — orders remain "unfulfilled" in Corksy even after a carrier has assigned tracking
Wineshipping + SOVOS setup — how to configure the two integrations to work together correctly
Issue 1: Orders Not Appearing in ShipCompliant
Why This Happens
ShipCompliant only receives orders that are routed through an integrated fulfillment partner (such as Wineshipping or WineDirect). If your winery fulfills orders in-house — meaning you pick, pack, and ship directly without going through one of these partners — those orders bypass the ShipCompliant integration entirely and will not appear in your ShipCompliant portal.
How to Check Which Fulfillment Method an Order Used
Navigate to Orders in your Corksy Admin Portal.
Open the order in question.
Look at the Fulfillment section — it will show whether the order was fulfilled via an integrated partner or marked as in-house.
Resolution Options
For compliance reporting: Orders fulfilled in-house must be manually entered into ShipCompliant. Log in to your ShipCompliant portal and add the order details manually under Sales Orders → Add New.
Going forward: If you want in-house orders to flow through ShipCompliant automatically, contact [email protected] to discuss your fulfillment setup.
⚠️ Important: Wine shipments to many states require compliance reporting through ShipCompliant regardless of fulfillment method. Skipping this for in-house orders may create compliance gaps. Check your state requirements or contact Sovos support if you're unsure.
Issue 2: Tracking Numbers Not Syncing Back to Corksy
Why This Happens
For tracking to sync from ShipCompliant back to Corksy, the fulfillment location must be configured in the SOVOS integration settings. Without this, orders will sync from Corksy to SOVOS, but fulfillment status and tracking updates will not sync back. This commonly surfaces as orders that remain "Unfulfilled" in Corksy even after they've shipped.
Other causes include:
A connection interruption between ShipCompliant and Corksy at the time of fulfillment
The order was created before a certain date and falls outside the sync window
How to Check If Tracking Exists in ShipCompliant
Log in to your ShipCompliant portal.
Navigate to Sales Orders and search for the order by customer name or order number.
If a tracking number is listed there but the order shows as Unfulfilled in Corksy, the sync did not complete.
Resolution
If tracking numbers exist in ShipCompliant but Corksy shows the order as unfulfilled, you can manually update the order in Corksy:
Navigate to Orders in your Corksy Admin Portal.
Open the affected order.
Click Mark as Fulfilled and enter the tracking number from ShipCompliant.
For a large number of affected orders (e.g., after a migration or batch issue), contact [email protected] — the team can run a bulk sync to pull tracking data back from ShipCompliant.
Issue 3: Wineshipping + SOVOS Configuration
Background
Some wineries use both Wineshipping (for physical fulfillment) and ShipCompliant/SOVOS (for compliance reporting). If Wineshipping is set up as a direct integration in Corksy alongside SOVOS — rather than being connected through SOVOS — fulfillment status and tracking will not sync properly. The two integrations end up operating independently, and SOVOS never receives fulfillment updates.
Correct Setup When Using Both Wineshipping and SOVOS
The correct data flow is: Corksy → SOVOS → Wineshipping, with tracking syncing back Wineshipping → SOVOS → Corksy. To set this up:
Disconnect the Wineshipping direct integration from Corksy (if it is currently set up as a standalone connection).
In the SOVOS integration settings in Corksy, add the fulfillment house and configure shipping status settings.
Inside your ShipCompliant/SOVOS account, create a fulfillment house account using your Wineshipping credentials.
Once complete, orders will route through SOVOS to Wineshipping, and tracking information will sync back into SOVOS and then into Corksy as expected.
⚠️ Note: If you're unsure whether your fulfillment location is configured correctly in SOVOS, contact [email protected] — this is a setup step that can be verified quickly and misconfiguration is a common cause of missing tracking data.
Still Having Issues?
Reach out to Cora in the Help Center chat or email [email protected] with your order numbers and a description of what you're seeing. For Sovos-specific errors (age verification, label certification), see Troubleshooting Sovos Issues.