You can create, manage, and edit all orders from the Orders page in your Corksy navigation menu. View and manage orders at every stage: All, Fulfilled, Unfulfilled, Paid, Unpaid, Open, and Closed.
In this section:
What's on the Orders page
The Orders page lists every order created through Corksy, completed and draft. The controls across the top are:
Search bar — search by order number, customer name, email address and more. The list below refreshes as you type.
Filters — narrow the list down. You can apply one or several at once; the full set is documented below.
Sort — click the arrow next to a sortable column heading to sort ascending or descending.
Create a new order — starts the order creation process.
Export filtered orders — downloads the orders matching your current filters to CSV.
Page navigation — move to the next or previous page, or jump to a specific page.
Support chat — ask a question at any time; you'll get an answer or be connected to a support representative.
Order columns
Each row previews an order. Columns marked * are sortable.
Order Number * — the number assigned to the order when it was created. Note that orders migrated from a previous platform keep their original numbers, so the list won't always run in a strict unbroken sequence.
Date * — the date the order was created.
Customer — first and last name of the bill-to customer.
Total * — the order total, including tips.
Items — how many SKUs are in the order.
Delivery Type * — whether the order is shipping or being picked up.
Order Type — set by the system: E-commerce, Wine Club, Manual Order, or POS.
Payment Status * — Paid, Unpaid, Failed, Partially Paid, Refunded, or Partially Refunded.
Fulfillment Status * — Fulfilled, Unfulfilled, Restock, Partially Fulfilled, or Ready to Fulfill.
Actions — opens the order.
Payment status and fulfillment status are tracked separately. An order can be Refunded and Unfulfilled at the same time — that just means it was never shipped or picked up.
Filters
Available filters for narrowing the order list:
Payment Status — Paid, Unpaid, Failed, Partially Paid, Refunded, Partially Refunded
Fulfillment Status — Fulfilled, Unfulfilled, Restock, Partially Fulfilled, Ready to Fulfill
Delivery Status — Pickup or Delivery
Order Type — E-commerce, Wine Club, Manual Order, POS
Ship to State — the states represented in the current order list
Fulfillment Location — the fulfillment locations set up on your account
Future Ship Date — a specific date or custom range, showing orders scheduled to ship then
Date Range — a custom range, showing orders created during that period
Some order fields exist as columns in the CSV export but not as filters on this page — Fulfilled Date is the most common example. If you can't find a filter for something, export the list and filter in a spreadsheet instead.